DTS Auditing Specialist

Step into the fast lane with Dealer Title Solutions (DTS), a trailblazer born from a rich heritage of automotive expertise and innovative entrepreneurship in late 2022. We're reshaping the Colorado automotive industry, transforming intricate title and registration processes from a complex county-based system into a sleek, electronic breeze with our pioneering cloud-based software. Our mission is not just a statement—it's our daily practice: "Enable dealership success by making the complex simple", and we embody this by delivering seamless, efficient, and robust solutions to our clients.

Joining DTS means being an integral catalyst in revolutionizing an industry. Your expertise will fuel our ongoing journey towards innovation, impacting dealerships across Colorado by simplifying their operational processes. Here, your contributions directly sculpt the future, and your career path will be as dynamic and forward-moving as our solutions.

Check us out : https://dealertitlesolutions.com

As an Auditing Specialist on our Titling Team, you will ensure the utmost accuracy and efficiency in our titling processes. Reporting to the Director of Operations, you will lead efforts to complete audits at a high volume while maintaining rigorous standards. Your expertise in titling will be pivotal in auditing client transactions for compliance and precision, upholding our commitment to exceptional service.

What you’ll do:

• Guide clients through the setup process, conducting regular follow-ups and check-ins to facilitate a seamless onboarding experience.

• Provide comprehensive training on accurate titlework completion and processing to clients and new staff, ensuring consistency and adherence to standards.

• Perform detailed audits of client transactions, as well as those of other team members, to confirm accuracy and consistency across the team.

• Conduct wellness calls to evaluate and address client needs, ensuring comprehensive support and satisfaction.

• Document and update titling processes, procedures, and requirements, serving as a key resource for internal team inquiries about titling.

• Represent the interests of clients and advocate for their success, acting as a trusted ambassador for our solutions within the team and to our client base.

Who you are:

• A Great Communicator: You are adept at conveying information clearly and effectively in both verbal and written forms.

• Detail-Oriented: Your keen attention to detail ensures that all audits meet our stringent quality standards.

• A Skilled Educator: You excel at training and mentoring others, imparting critical knowledge and skills related to titling and auditing.

• Tech Savvy: Your proficiency with advanced titling software and systems enables you to lead audits and troubleshoot complex issues.

• Always Putting Customers First: You are dedicated to customer satisfaction and work tirelessly to exceed their expectations.

• A Master Multitasker: You manage multiple responsibilities efficiently, ensuring accuracy and timeliness in a dynamic environment.

This role is designed for a seasoned professional who excels in a detailed and high-stakes work environment. Your ability to maintain high standards, train and guide others, and manage complex audits makes you an ideal candidate for this position. If you are committed to quality, client success, and continuous improvement, we look forward to your application.

Requirements & Experience

• Typing 40+

• Computer literacy

• At least 2 years of experience training/teaching as a frequent job responsibility

• At least 2 years of customer service and/or support experience

• Excellent written and verbal communication skills